GENERAL STATEMENT OF JOB

Under general supervision, plans, promotes, coordinates, implements, and hosts public recreation travel programs and community-wide special events for the Leisure Services Department. The position uses the County's motorcoach to develop and deliver local, regional, and overnight trips and coordinates indoor and outdoor events, including registration, publicity, logistics, budgeting, sponsorships, participant services, financial tracking, safety, and post-program evaluation. The Travel and Events Coordinator serves as the primary point of contact for County motorcoach trips and supports high-quality, financially accountable recreation opportunities for County residents. Reports to the Deputy Director of Leisure Services.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

ALL FUNCTIONS MAY NOT BE PERFORMED BY ALL INCUMBENTS.

• Plans, organizes, promotes, and implements local, regional, and overnight recreation trips and community-wide indoor and outdoor special events.
• Serves as the primary point of contact and trip leader for County motor coach trips. May host and escort groups on trips that can occur on weekdays, evenings, weekends, or overnight.
• Receives and reviews motorcoach trip requests; assesses projected expenses; establishes advertised trip costs; and validates that fees are structured to recover trip expenses.
• Develops trip itineraries and schedules and coordinates meals, attractions, parking, ticketing, lodging, venue reservations, admissions, and service contracts.
• Prepares event plans and budgets, identifies required supplies and equipment, and coordinates event sites for appropriate activities.
• Creates fliers, press releases, and other marketing and promotional materials. Promotes Leisure Services trips, programs, events, and services and informs the public about schedules, costs, registration requirements, and participation procedures.
• Plans for event photography and maintains appropriate program and promotional records.
• Conducts participant registration; collects fees; issues receipts; and uses department software to process registrations and facility reservations.
• Manages participant communications, waivers, manifests, rosters, and other required trip and event documentation.
• Coordinates volunteers, other County departments, security, sponsors, vendors, and community resources to support trips and events.
• Secures event sponsors and community resources in accordance with County policies and departmental direction.
• Tracks revenues and expenditures related to motorcoach operations, trips, and assigned events; maintains complete records and files; and prepares financial summaries, operational reports, and post-program evaluations.
• Provides excellent customer service. Prepares and conducts appropriate passenger engagement activities.
• If escorting a trip, supervises participant conduct and enforces County policies, safety procedures, and program rules. Alerts security personnel when intervention is needed, documents misconduct and incidents, and reports concerns to the immediate supervisor.
• Manages assigned recreation areas or facilities; answers telephone inquiries; assists patrons; and submits work orders through the appropriate software system.
• Prepares and maintains inventory reports for event supplies and equipment.
• Operates a department vehicle to transport event equipment and supplies as needed.
• Uses computer systems for email correspondence, recordkeeping, registration, reservations, financial tracking, and required reports.
• Performs other related duties as required.

MINIMUM TRAINING AND QUALIFICATIONS

High School diploma or state-awarded GED required with a minimum of 12 months of related experience in travel coordination, recreation programming, special events, hospitality, customer service, or a related field; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position. Must possess a valid Class C Georgia Driver's License. CPR/First Aid certification preferred.

(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED

TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS: Ability to travel with groups and work extended hours, evenings, weekends, and overnight assignments as needed. Must be physically able to operate a variety of office, event, and recreation equipment. Must be able to use body members to work, move, or carry objects or materials. Must be able to exert up to forty pounds of force occasionally and/or up to twenty pounds frequently. Physical demand requirements are at levels of those for active work. Must be able to lift and/or carry weights of forty to seventy pounds.

DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics, whether like or divergent from obvious standards, of data, people, or things.

INTERPERSONAL COMMUNICATION: Requires the ability to signal people to convey or exchange information, including giving and/or receiving directions.

LANGUAGE ABILITY: Requires the ability to read directions, instructions, methods, and procedures.

INTELLIGENCE: Requires the ability to learn and understand relatively simple principles and techniques; make independent judgments in the absence of supervision; and acquire knowledge of topics related to the primary occupation.

VERBAL APTITUDE: Requires the ability to record and deliver information, explain procedures, and follow verbal and written instructions.

NUMERICAL APTITUDE: Requires the ability to add and subtract totals and perform calculations needed for budgets, fees, revenues, and expenditures.

FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape visually using office equipment and recording devices.

MOTOR COORDINATION: Requires the ability to coordinate hands and eyes in using automated office equipment.

MANUAL DEXTERITY: Requires the ability to handle a variety of items, office equipment, control knobs, switches, event supplies, and related equipment. Must have the ability to use one hand for twisting or turning motion while coordinating the other hand with different activities. Must have minimal levels of eye/hand/foot coordination.

INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. The worker must relate to people in situations involving interpretation of assignments and instructions and must be adaptable to performing under stress when confronted with an emergency or challenging participant behavior.

PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: talking means expressing or exchanging ideas by means of spoken words; hearing means perceiving the nature of sounds by ear.

ENVIRONMENTAL FACTORS: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, wetness, humidity, rain, temperature extremes, bright or dim light, travel conditions, or rude/disorderly citizens.

KNOWLEDGE OF JOB

Has knowledge of County and department policies, procedures, and activities as they relate to recreation travel, special events, participant services, registrations, facility use, safety, records, and financial accountability. Has knowledge of trip and event planning practices, including budgeting, scheduling, logistics, vendor and venue coordination, publicity, sponsorships, volunteer coordination, and program evaluation. Knows how to remain current on changes in policy, equipment needs, safety requirements, and departmental operations. Can communicate effectively with supervisors, coworkers, participants, volunteers, vendors, sponsors, other departments, and the public. Can assemble information and prepare clear, concise reports, budgets, itineraries, promotional materials, and program records. Can use independent judgment as situations warrant and can comprehend, interpret, and apply regulations, procedures, contracts, and related information. Has the mathematical ability to calculate costs, fees, revenues, expenditures, and financial summaries and has the computer skills required for registration, reservations, correspondence, records, and reporting.